Terms & Conditions of Service
Last updated: 2nd February 2026
Welcome to Dunsinane’s Black Garlic (“we”, “us”, “our”).
By accessing or using this website (https://black-garlic.co.nz) and purchasing our products, you agree to be bound by the following Terms and Conditions. If you do not agree, please do not use this website.
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1. About Us
Dunsinane’s Black Garlic is a New Zealand–owned and operated business.
All products are produced and sold within New Zealand only. We do not export products internationally.
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2. Use of Website
You agree to use this website for lawful purposes only and in a manner that does not infringe the rights of, restrict, or inhibit anyone else’s use of the site.
We reserve the right to suspend or terminate access to the website if misuse is suspected.
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3. Online Store & Orders
All prices listed are in New Zealand Dollars (NZD) and include GST, unless stated otherwise.
When you place an order:
• You confirm that all information provided is accurate• Orders are subject to availability• We reserve the right to cancel or refuse any order at our discretion
An order is considered accepted once payment has been successfully processed.
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4. Payment
Payments must be made using the payment methods available at checkout.
All transactions are processed securely through third-party payment providers.
We do not store your credit card details.
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5. Shipping & Delivery
• We ship within New Zealand only• Delivery times are estimates and may vary due to courier delays or external factors• We are not responsible for delays once an order has been handed to the courier
Shipping costs are displayed at checkout.
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6. Returns & Refunds
Under the Consumer Guarantees Act 1993, you are entitled to a repair, replacement, or refund if goods are faulty, damaged, or not as described.
Due to the nature of food products:
• We do not accept returns for change of mind• Refunds or replacements may be offered if products arrive damaged or faulty
Please contact us promptly if there is an issue with your order.
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7. Product Information
We take reasonable care to ensure product descriptions, images, and information are accurate.
However:
• Images are for illustrative purposes only• Minor variations may occur due to natural ingredients or production batches
Our products are food items and should be consumed as directed.
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8. Health & Allergy Disclaimer
Our products are food items and not intended to diagnose, treat, cure, or prevent any disease.
Customers are responsible for checking ingredient information and ensuring products are suitable for their dietary needs or allergies.
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9. Intellectual Property
All content on this website — including text, images, logos, and branding — is the property of Dunsinane’s Black Garlic unless otherwise stated.
You may not reproduce, distribute, or use any content without prior written permission.
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10. Limitation of Liability
To the maximum extent permitted by New Zealand law:
• We are not liable for any indirect or consequential loss arising from the use of this website or our products• Our total liability is limited to the value of the product purchased
Nothing in these terms limits your rights under the Consumer Guarantees Act 1993.
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11. Privacy
Personal information is collected and handled in accordance with the Privacy Act 2020.
Please refer to our Privacy Policy for details on how your information is used and protected.
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12. Changes to These Terms
We may update these Terms and Conditions at any time.
Changes will take effect once published on this website.
Continued use of the site constitutes acceptance of the updated terms.
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13. Governing Law
These Terms and Conditions are governed by the laws of New Zealand, and any disputes will be subject to the exclusive jurisdiction of New Zealand courts.
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14. Contact Us
If you have any questions about these Terms and Conditions, please contact us via the details provided on this website.
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Kind regards
Jenny Harkerss
Dunsinane's Black Garlic
Jenny Harkerss
Dunsinane's Black Garlic
