Refunds and Returns Policy

Refunds & Returns Policy

Last updated: 2nd February 2026

At Dunsinane’s Black Garlic, we want you to be satisfied with your purchase.

This policy applies to all purchases made through https://black-garlic.co.nz and operates in accordance with the Consumer Guarantees Act 1993.

Faulty or Damaged Goods

If your order arrives damaged, faulty, or not as described, please contact us as soon as reasonably possible.

Where applicable, we will offer:

• A replacement, or
• A refund

Change of Mind

Due to the nature of food products:

• We do not accept returns for change of mind
• Products must not be returned unless we have agreed to do so

Incorrect Orders

If you receive the wrong product, please contact us promptly so we can resolve the issue.

Nothing in this policy limits your rights under New Zealand consumer law.

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Kind regards
Jenny Harkerss
Dunsinane's Black Garlic